To access your Agent Preferences, from the Home page choose Personal, then select Agent Preferences. To modify your preferences, change the desired fields on this form and then click Submit. Any changes you make will take effect immediately, and apply until you change them again.
If you need detailed information on how to use a particular Agent Preference, you can click the question mark next any field to display a pop-up help topic for just that field.
For preferences with check boxes, a check in the box indicates "yes," you do want that item to apply; an unchecked box indicates "no."
See also